At Divine Drop BD, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

Return Eligibility

You may request a return or exchange if:

  • You received a damaged product.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The item is unused, unwashed, and in its original condition with all tags and packaging intact.

Return requests must be made within 3 days of receiving your order.

Non-Returnable Items

For hygiene and quality reasons, returns or exchanges may not be accepted for:

  • Products that have been used or damaged after delivery.
  • Items without original packaging or tags.
  • Products damaged due to customer misuse or improper handling.
  • Clearance, promotional, or final sale items (unless defective or incorrect).

Exchange Policy

If you receive a defective, damaged, or incorrect product, we will gladly replace it with the same item or an available alternative, subject to stock availability.

Refund Policy

Refunds are only approved when:

  • A replacement product is unavailable.
  • The returned product passes our quality inspection.
  • The return request meets all eligibility requirements.

Once approved, refunds will be processed through the original payment method or another mutually agreed method within 7–10 business days.

Return Process

To request a return or exchange:

  1. Contact our customer support team within 3 days of receiving your order.
  2. Provide your order number along with clear photos of the product (if damaged or incorrect).
  3. Wait for confirmation and return instructions from our support team.
  4. Send the product back in its original condition and packaging.

Returns sent without prior approval may not be accepted.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Divine Drop BD will bear the return shipping cost.
  • If the return is requested for personal reasons (where applicable), the customer may be responsible for the return shipping charges.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery, if eligible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We will review the issue promptly and work to provide a suitable solution.

Policy Updates

Divine Drop BD reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Email: admin@divinedropbd.com

Thank you for shopping with Divine Drop BD. We appreciate your trust and are committed to providing quality products and reliable customer service.